SECTION 1 - WHAT INFORMATION DO WE COLLECT ABOUT YOU AND WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process we collect the personal information you provide to us, such as your name, address, and email address. We also collect information when you voluntarily complete surveys, provide feedback, or participate in competitions or giveaways.
When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us provide website information that works with your browser and operating system. Website usage information is collected using cookies.
We collect information about you to process your order, manage your account, and – if you agree – to email you about other products and services we think may be of interest to you.
We use your information collected from the website to personalize your repeat visits to our website.
We will not share your information for marketing purposes outside of Simple Wishes.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, or arrange for a delivery or return a purchase, we understand that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If you change your mind after opting in, you may withdraw your consent (for us to contact you or for the continued collection, use, or disclosure of your information) at any time by contacting us at firstname.lastname@example.org or by mailing us at:
Attention: Customer Care
4630 Mint Way
Dallas, TX 75236
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by to do so law or if you violate our Terms of Service.
We will not share your information for marketing purposes outside Simple Wishes.
SECTION 4- MOBILE MESSAGE SERVICE TERMS AND CONDITIONS
The Simple Wishes mobile message service (the “Service”) is operated by Klaviyo, Inc. on behalf of Simple Wishes (“we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. We may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides updates, alerts, information, promotions, specials, and other marketing offers (e.g., cart reminders) from Simple Wishes via text messages through your wireless provider to the mobile number you provided. Message frequency varies. Text the single keyword command STOP to 1 (844) 803-2844 to cancel at any time. You'll receive a one-time opt-out confirmation text message. For service support or assistance, text HELP to 1 (844) 803-2844 or email email@example.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages, including, without limitation, notifying us immediately if you change your mobile number.
You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages or costs arising from your use of the Service or from you providing us with a phone number that is not your own.
You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
SECTION 5 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify's data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify's Terms of Service or Privacy Statement. ( https://www.shopify.com/legal/terms) ( https://www.shopify.com/legal/privacy)
SECTION 6 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their respective privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Our store uses Google Analytics to help us learn about who visits our site and what pages are generating most interest from our customers.
SECTION 7 - SECURITY
To protect your personal information, we take all reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and is stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage can be guaranteed to be 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards to safeguard your credit card information.
SECTION 8 - COOKIES
Cookies are small files that are placed on your computer or device to collect standard Internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information about cookies, visit www.aboutcookies.org or www.allaboutcookies.org.
Here is a list of cookies that we use. We've listed them here so you that you can choose if you want to opt-out of cookies or not.
this cookie allows Shopify to store information about your session (referrer, landing page, etc.).
this cookie is used by our website provider's internal statistics tracker to record the number of visits to the site.
this cookie counts the number of visits to a store by a single customer.
- cart, unique token
this cookie stores information about the contents of your cart.
this cookie stores information about whether you are logged in to our shopping platform and contains encrypted Shopify account information.
this cookie is used to determine if the current visitor has access privileges to secure portions of our website.
this cookie is set by Google and tracks who visits the store and from where.
Advertising and remarketing cookies
Simple Wishes uses third-party vendor remarketing tracking cookies, including the Google Adwords and Facebook Pixel tracking cookies. The cookies indicate the arrival of a user on our website after clicking on one of our paid online ads. Google Adwords and Facebook Pixel remarketing tools are also employed to show our ads on websites across the Internet. Remarketing will display relevant ads tailored to you based on your prior use of our website, through cookies placed on your computer or device.
You can opt out of Facebook's use of the Pixel feature via your Facebook settings: https://www.facebook.com settings
To learn more about ad targeting and your options for managing your privacy, please visit http://www.aboutads.info/choices and http://www.youronlinechoices.eu.
SECTION 9 - EMAIL LIST & MARKETING MESSAGES
We use an email marketing system called Klaviyo, which is used to distribute emails to subscribers informing them about products, services, offers, prize draws, discounts, news, and informative product related content. We will not sell or rent this information to any third parties. Emails may contain tracked links or other server technologies in order to track user activity relating to engagement, demographic, geographic, and already stored subscriber data.
Anyone who has information saved on our list of email subscribers can unsubscribe at any time by clicking on the 'unsubscribe' link in the footer of any of our email marketing messages.
SECTION 10 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
SECTION 12 - QUESTIONS, ACCESS TO YOUR INFORMATION, CORRECTIONS, AND CONTACT INFORMATION
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please e-mail or write to us at the addresses below.
If you would like to access, correct, amend or delete any personal information that we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer at either one of the addresses below.
Mail: Simple Wishes
Attention: Customer Care
4630 Mint Way
Dallas, TX 75236