Frequently Asked Questions

Can I buy a center panel for my Hands Free Pumping Bra separately?

Center panels can be purchased individually on our site. These are useful if the width between your nipples is greater than 7 inches. Customize your bra to get perfect alignment of your pump shields by adding on one or more center panels.

Shop here.

Why didn’t my Hands Free Pumping Bra, I purchased on Amazon, not include a center panel?

We offer our Hands Free Pumping Bra on Amazon under the names Signature & D*LITE. The Signature bra includes the center panel while the D*LITE does not. We offer the 2 variations to give those who know they will not need a center panel(s) to create perfect alignment of pump shields with their nipples a more affordable option for hands free pumping. Shop here to order a center panel(s).

How do I return my order?

Please visit Returns/Exchanges to review our detailed return policy and initiate a return.

If your item is marked as FINAL SALE it is not eligible for return.

How do I exchange my order?

We handle all exchanges as returns. Please visit Returns/Exchanges to review our detailed return policy and initiate a return.

Do you have a warranty for defective products?

We guarantee our products for up to 180 days from purchase. Please contact customercare@simplewishes.com with your Order ID and image of the defect so we can better assist you. You may also visit Returns/Exchanges and initiate a return request covered by warranty.

Do you have any special certification for your products?

All materials used in our products are OEKO certified and all products that are OEKO certified (product including zipper and all components) are tested for harmful substances in accordance with STANDARD 100 by OEKO-TEX® and take into account important legal regulations, such as banned azo dyes, formaldehyde, pentachlorophenol, cadmium, nickel, etc., requirements from the US Consumer Product Safety Improvement Act (CPSIA) regarding lead, numerous harmful chemicals, even if they are not yet legally regulated, and diverse parameters for healthcare.

I don’t see my size available on the site. Do you have others available?

All our current available sizes are listed in our shop, but we are working to expand our collection. If your size is listed but unavailable it is out of stock. We are working to expand our size range and restock existing sizes with current and new styles.

How do I find my size?

Find your perfect fit by watching our fit guide here or take our Fit Quiz.

Who gets free shipping?

Free shipping is applied to all domestic USA orders that are $25+. Achieving $25+ is after application of all discounts or coupons. Sales tax is not included in this calculation. All domestic orders under $25 will be charged a flat rate shipping fee of $5.00 for USPS First Class Shipping. All international orders will be charged a pass through fee of our actual shipping costs.

What is the best shipping method to Canada?

For shipping to Canada, FedEx – ground or USPS International both work, but FedEx probably less expensive.

What are the legal details of using a promo code or automatic discount?

Any offers, including promo codes entered at checkout or discounts automatically taken at checkout, are only valid on www.simplewishes.com. Each offer cannot be combined with other coupons/offers. It is not valid on previous purchases or wholesale orders. Promo code(s) or automatic discount(s) are only available for a limited time, while supplies last and may be expired at any time even if an expiration date is noted in the promo. A limit on the number of times an offer may be used may also be noted.